
Imagine a world where there are just two people, Alex and Bruce. In this imaginary world, there are just two products, carrots and peas and both of these products are needed to survive – in fact 2 kilograms of each are required each and every day. Alex is an excellent carrot grower and produce 1kg in an hour, but it takes him 6 hours to produce 1kg of peas. Bruce, on the other hand, is very good at producing peas but is equally poor at producing carrots. For the sake of the illustration let’s say Bruce’s production rate mirrors Alex’s.
Each day they both struggle, spending the 14 hours necessary to produce the goods to survive, knowing that if they don’t get the 2kg of each product they will die. One day they each notice that the other has different skills and they decide to trade.
Now they can both concentrate on producing what they are good at and they can produce the requisite 4kg of each product working four hours per day and each gaining ten hours per day for leisure or other activities.
In order for them to do this, Alex and Bruce have to have complete trust in each other. Without the trust, they will be forced to spend the time making certain that they survive by producing both goods for themselves.
Trust forms the entire basis for our monetary system and ultimately our civilization. In the same way, trust is one of the cornerstones of a successful leader. For there to be a leader there must be followers and these followers must have trust in the integrity and sense of direction of the leader.
So how does a leader gain trust? The short answer is by being trustworthy. Trustworthiness is multifaceted. It involves reliability in terms of behavior, meeting goals, coming up with the “right” answer to a technical challenge, setting the right course and reaching the set target. The more complex the relationships, the more interdependence is required to demonstrate trustworthiness – a leader reliant on others cannot and will not demonstrate sustainable trustworthiness unless that leader can see trustworthiness in their team and can rely on the delivery of whatever resources are required to deliver their vision.
On a sports field, players have to know that if they pass a ball to others they will have achieved progress, that the other player will do the right thing (and they will do it right). If any player cannot trust the other players, they will keep the ball to themselves and try to do it on their own and failure will ensue.
So in order for everyone to succeed, in order for both leaders and followers to be successful, it is imperative that each party demonstrates trustworthiness so that each party can trust. This is the only way to achieve synergy and super-achieve.